03 · Scalable Growth
Performance Management: KRA/KPI Mapping
Defining roles, KRAs and KPIs so accountability is clear and performance can be measured.
The business problem
Without clear KRAs and KPIs, management spends time following up instead of leading. Mapping creates ownership at every level.
Who should consider this
- Promoters who want less day-to-day follow-up
- HR and leadership teams formalising roles
- Businesses linking pay or reviews to performance
Scope
What GFP assesses or provides
- Role and responsibility definition
- KRA and KPI mapping linked to business objectives
- A review rhythm connecting operations to finance
Method
How it works
- 1
Understand
An initial discussion about your business, priorities and how roles and performance works today.
- 2
Assess
Structured review of current processes, data and ownership against GFP's assessment model.
- 3
Prioritise
Gaps are identified and ranked so you know what to address first and who owns it.
- 4
Build
Agreed improvements are implemented progressively, with measurement and review.
Outputs
Deliverables
Awaiting source: Deliverables for this service to be confirmed from the October 2026 corporate profile.
Questions
Frequently asked
Is this only an HR exercise?
No. KPIs are linked to operational and financial outcomes so performance connects to the numbers.
Connected approach
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Learn moreDiscuss Performance Management: KRA/KPI Mapping for your business
Start with a discussion about your business, growth priorities and the issues that need attention.